Avinash Narula is a management practitioner and thinker. One of his key strength is that he turns self-experience in lessons for others through his books, seminars, training, posters and other management enablers.
Reveal the existence of Customer Icebergs and lays bare the extensive damage that dissatisfied customers cause to businesses.
Avinash is working on another book titled “Taking the buzz out of CRM.”
Articles
Avinash Narula is a prolific writer. He has written a number of articles on a variety of management subjects. His articles can be read at the following websites:
Avinash Narula also writes a blog. You can visit http://.management.blog.customermath.com. Here he writes on a variety og management topics as well as comments on the business decisions of companies.
Educational Qualifications
Avinash Narula holds a B. Com degree from Shri Ram College of Commerce, University of Delhi, an MBA degree in Marketing and Finance from the University of Illinois, U.S. and a B.S. in Hotel and Restaurant Management from Conrad N. Hilton College of Hotel & Restaurant, University of Houston, U.S. He is also a Certified Public Accountant.
Professional Experience
Mr. Narula has over 25 years of diversified professional experience, both as an entrepreneur, consultant and as a business executive. He has worked in reputed companies in India and the U.S. and has handled a variety of assignments in the area of sales, marketing, finance, cost accounting, budgeting, and strategic planning. He was part of the start-up entrepreneurial team of an electronic end-of-life company in the U.S. He has also provided consulting services to various companies both in India and abroad.
Avinash is today heading his entrepreneurial advertising, web designing, Consulting and management training company.
Management Trainer & Motivational Speaker
As a Motivational speaker and trainer, Avinash Narula perfectly blends theory and practice to make management concepts easy to understand. His highly interactive and engaging style of conducting training and seminars on a variety of management subjects makes his seminars incomparable. No wonder, he is recognized as an International motivational speaker and a management trainer par excellence. A number of reputed companies like Escorts, Bharat Electronics, Godfrey Philips, Indian Oil Corporation, Spectranet, Maruti Suzuki, Prime Honda and others have benefited from his highly interactive and innovative management training programs and seminars. He has also conducted seminars abroad.
Management Professor
As a management teacher, Avinash has taught at the University of Illinois, Urbana/Champaign, USA. After returning to India, he has taught a variety of courses on customer satisfaction, marketing, strategy, management, accounting, and finance at various business schools in Delhi.
Awards & Scholarships
First Prize for the best paper on mergers and acquisitions from Association of Corporate Growth, Chicago, U.S.
